Privacy Policy

 PhonesandElectronicsAfrica.co.ke privacy policy

Phones and Electronics Africa one of our main priorities is the privacy of our visitors. This Privacy Policy document contains types of information that are collected and recorded by us and how we use it.

If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us.

This Privacy Policy applies only to our online activities and is valid for visitors to our website with regards to the information that they shared and/or collect in phonesandelectronicsafrica.co.ke. This policy is not applicable to any information collected offline or via channels other than this website.

Consent

By using our website, you hereby consent to our Privacy Policy and agree to its terms.

Information we collect

The personal information that you are asked to provide, and the reasons why you are asked to provide it, will be made clear to you at the point we ask you to provide your personal information.

If you contact us directly, we may receive additional information about you such as your name, email address, phone number, the contents of the message and/or attachments you may send us, and any other information you may choose to provide.

When you register for an Account, we may ask for your contact information, including items such as name, company name, address, email address, and telephone number.

How we use your information

We use the information we collect in various ways, including to:

• Provide, operate, and maintain our website
• Improve, personalize, and expand our website
• Understand and analyze how you use our website
• Develop new products, services, features, and functionality
• Communicate with you, either directly or through one of our partners, including for customer service, to provide you with updates and other information relating to the website, and for marketing and promotional purposes
• Send you emails
• Find and prevent fraud

Log Files

Phonesand electronicsafrica.co.ke follows a standard procedure of using log files. These files log visitors when they visit websites. All hosting companies do this and a part of hosting services’ analytics. The information collected by log files includes internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date and time stamp, referring/exit pages, and possibly the number of clicks. These are not linked to any information that is personally identifiable. The purpose of the information is for analyzing trends, administering the site, tracking users’ movement on the website, and gathering demographic information.

Cookies and Web Beacons

Like any other website, Phonesandelectronicsafrica.co.ke uses ‘cookies. These cookies are used to store information including visitors’ preferences, and the pages on the website that the visitor accessed or visited. The information is used to optimize the users’ experience by customizing our web page content based on visitors’ browser type and/or other information.

For more general information on cookies, please read “What Are Cookies” from Cookie Consent.

Advertising Partners Privacy Policy.

Third-party ad servers or ad networks uses technologies like cookies, JavaScript, or Web Beacons that are used in their respective advertisements and links that appear on Phonesandelectronicsafrica.co.ke, which are sent directly to users’ browser. They automatically receive your IP address when this occurs. These technologies are used to measure the effectiveness of their advertising campaigns and/or to personalize the advertising content that you see on websites that you visit.

Note that Phonesandelectronicsafrica has no access to or control over these cookies that are used by third-party advertisers.

Third-Party Privacy Policies

Phonesandelecronicsafrica Privacy Policy does not apply to other advertisers or websites. Thus, we are advising you to consult the respective Privacy Policies of these third-party ad servers for more detailed information. It may include their practices and instructions about how to opt-out of certain options.

You can choose to disable cookies through your individual browser options. To know more detailed information about cookie management with specific web browsers, it can be found at the browsers’ respective websites.

CCPA Privacy Rights (Do Not Sell My Personal Information)

Under the CCPA, among other rights, California consumers have the right to:

Request that a business that collects a consumer’s personal data disclose the categories and specific pieces of personal data that a business has collected about consumers.

Request that a business deletes any personal data about the consumer that a business has collected.

Request that a business that sells a consumer’s personal data, not sell the consumer’s personal data.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us.

GDPR Data Protection Rights

We would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:

The right to access – You have the right to request copies of your personal data. We may charge you a small fee for this service.

The right to rectification – You have the right to request that we correct any information you believe is inaccurate. You also have the right to request that we complete the information you believe is incomplete.

The right to erasure – You have the right to request that we erase your personal data, under certain conditions.

The right to restrict processing – You have the right to request that we restrict the processing of your personal data, under certain conditions.

The right to object to processing – You have the right to object to our processing of your personal data, under certain conditions.

The right to data portability – You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us.

 

Shipping and Return Policy

Phonesandelectronicsafrica Shipping  Policy

Thank you for visiting and shopping at Phonesandelectronicsafrica.co.ke. The following are the terms and conditions that constitute our Shipping and Return Policy.

Shipment processing time

All orders are processed within 1-3 business days. Orders are also shipped or delivered on weekends or holidays.

 

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in the shipment of your order, we will contact you via email or telephone.

 

Shipping rates & delivery estimates

Shipping charges for your order will be calculated and displayed at checkout.

 

Shipment method Estimated delivery time Shipment cost

Standard Shipping Rates 1-3 business days Kshs. 750

Kindly note that these shipping costs change from time to time and therefore updated figures will always be on the checkout page. Delivery delays can occasionally occur due to unavoidable circumstances. You will be advised when such occasions arise.

 

Shipment to P.O. boxes or APO/FPO addresses

Phonesandelectronicsafrica ships to addresses and locations within Kenya only. We do not ship to P.O. boxes but to specific locations agreed upon by the client e.g. Apartment, House No.  Eateries, etc.

 

Shipment confirmation & Order tracking

You will receive an Order Confirmation immediately when you make an order and also a Shipment Confirmation email once your order has shipped.

 

Customs, Duties, and Taxes

Phonesandelectronicsafrica is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Warranty terms

1. Warranty is given by the manufacturer, not the shop (in case of defect repairs are handled by the service center of the brand purchased)
2. Before purchase kindly confirm from the shop whether your phone has a local warranty because we don’t have any right to give a warranty as a shop (NB, not all products are under warranty Some are sold on ‘As it is Basis’)
3. We don’t accept returns on products unless the product is returned within 24 hours and it must be faulty
4. The warranty does not cover hardware or physical damages like screen breakage
5. We don’t issue a refund on items under warranty
6. No warranty on all accessories
7. Whereby a customer is not able to reach the service center we can help him /her to take it to the service center and this can take a maximum of 7-days to 30 days

Damages

Phonesandelectronicsafrica is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact us immediately.

 

Please save all packaging materials and damaged goods before filing a claim.

 

Phonesandelectronicsafrica Returns Policy

We do not accept returns or exchanges unless the item you purchased is defective on arrival. If you receive a defective item, please contact us  with details of the product and the defect.

NB:We don’t accept the product without local warranty but we can assist you how to repair it

 

You can send the item you consider defective by contacting us or visiting us in our warehouse with details of the product and the defect.

 

Upon receipt of the returned product, we will fully examine it and notify you via email, within a reasonable period of time, whether you are entitled to a refund or a replacement as a result of the defect. If you are entitled to a replacement or refund, we will replace the product or refund the purchase price, using the original method of payment.

 

Exchanges

We only exchange goods if they are defective or damaged. In circumstances where you consider that a product is defective, you should promptly contact us or visit us in our warehouse with details of the product and the defect.

 

Refunds do not include any shipping and handling charges shown on the packaging slip or invoice. Shipping charges for all returns must be prepaid and insured by you. You are responsible for any loss or damage to hardware during shipment. We do not guarantee that we will receive your returned item. Shipping and handling charges are not refundable. Any amounts refunded will not include the cost of shipping.